Once you request counselling, you are offered an initial appointment usually within 2 to 5 business days. The focus of this meeting is to help determine your needs and answer questions you may have about counselling. We also do our best to accommodate your requests for a specific counsellor (male/female, Francophone/Anglophone, etc.).
If you have an emergency, we make every effort to provide same-day service.
To make an appointment:
Check your eligibility for services based on our criteria.
Rebooking fee:
All appointments missed or cancelled with less than 24 hours’ notice are subject to a $20 rebooking fee. (Please cancel on Friday for appointments on Monday.)
Your first appointment:
Your first appointment is a brief assessment that lasts around thirty minutes. Our sessions usually start on time. In order to complete all the required pre-counselling documentation, it is very important that you arrive at least 15 minutes prior to the start of your session, or we may be forced to reschedule.